{"id":68160,"date":"2026-02-11T08:26:46","date_gmt":"2026-02-11T08:26:46","guid":{"rendered":"https:\/\/tutar.turboclic.be\/politique-de-retour\/"},"modified":"2026-03-11T12:25:27","modified_gmt":"2026-03-11T12:25:27","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/tutar.be\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Purpose<\/h2>\n

This Return Policy defines the conditions and procedures applicable to returns concerning the automotive parts offered by Tutar Auto<\/strong>. Our objective is to ensure a clear, fast, and professional handling of all return requests.<\/p>\n\n

2. Return Request Deadline<\/h2>\n

Any return request must be made within a maximum period of 7 days after receiving the product<\/strong>.<\/p>\n

Even if all return conditions are met, no return request will be accepted after this 7-day period<\/strong>.<\/p>\n\n

3. Mandatory Prior Request<\/h2>\n

Before sending any return, a request must be submitted in advance in order to verify the product\u2019s eligibility.
\nNo package should be returned without prior validation.<\/strong><\/p>\n

When submitting your request, please provide:<\/p>\n\n

    \n
  • The reference of the concerned part<\/li>\n
  • Vehicle information (brand, model, year, engine type) if relevant<\/li>\n
  • The reason for the return<\/li>\n
  • Photos of the product if necessary<\/li>\n<\/ul>\n\n

    4. Acceptance Conditions<\/h2>\n

    To be accepted, the product must strictly be:<\/p>\n\n

      \n
    • Unused and not installed<\/strong><\/li>\n
    • In perfect condition<\/strong>, without installation marks, scratches, damage or modifications<\/li>\n
    • Complete<\/strong>, including all accessories and documents if applicable<\/li>\n
    • In its original packaging<\/strong> (or equivalent packaging ensuring identical protection)<\/li>\n<\/ul>\n\n

      5. Non-Accepted Returns<\/h2>\n

      A return may be refused in the following situations:<\/p>\n\n

        \n
      • Product installed, used, damaged or modified<\/li>\n
      • Incomplete product<\/li>\n
      • Missing or insufficient original packaging causing risk of damage<\/li>\n
      • Return sent without prior approval<\/li>\n
      • Returned product not matching the validated reference<\/li>\n
      • Return request made after the 7-day deadline<\/strong><\/li>\n<\/ul>\n\n

        6. Electronic Parts<\/h2>\n

        Electronic parts<\/strong> (ECUs, modules, sensors, etc.) are sold without warranty<\/strong> and cannot be refunded or exchanged<\/strong>, except in the case of a clear reference error on our part.<\/p>\n\n

        7. Inspection and Return Validation<\/h2>\n

        Upon receipt, the product will be inspected. Acceptance of the return depends on compliance with the conditions listed above.
        \nIn case of non-compliance, the return may be refused and the product may be sent back to the sender.<\/p>\n\n

        8. Possible Solutions<\/h2>\n

        Depending on the situation and after validation, one of the following solutions may be applied:<\/p>\n\n

          \n
        • Exchange (depending on availability)<\/li>\n
        • Store credit<\/li>\n
        • Refund (if applicable)<\/li>\n<\/ul>\n\n

          The exact terms will be confirmed during the processing of the request.<\/p>\n\n

          9. Return Shipping Costs<\/h2>\n

          Return shipping costs may vary depending on the reason:<\/p>\n\n

            \n
          • Reference error \/ incompatibility<\/strong>: may require case-by-case analysis<\/li>\n
          • Defective product (identified before installation)<\/strong>: processed according to the provided information<\/li>\n<\/ul>\n\n

            The responsibilities and exact conditions will be specified during the validation of the request.<\/p>\n\n

            10. Important Recommendations (Compatibility)<\/h2>\n

            Automotive parts depend on many parameters (OEM reference, engine type, year, version). We recommend verifying compatibility before placing an order<\/strong> in order to avoid any mistakes.<\/p>\n\n

            11. Contact<\/h2>\n

            For any return request, please contact us through the Contact<\/strong> page and provide:<\/p>\n\n

              \n
            • Product reference<\/li>\n
            • Reason for the return<\/li>\n
            • Your contact details<\/li>\n
            • Photos if necessary<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Return Policy 1. Purpose This Return Policy defines the conditions and procedures applicable to returns concerning the automotive parts offered by Tutar Auto. Our objective is to ensure a clear, fast, and professional handling of all return requests. 2. Return Request Deadline Any return request must be made within a maximum period of 7 days […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-68160","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/pages\/68160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/comments?post=68160"}],"version-history":[{"count":4,"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/pages\/68160\/revisions"}],"predecessor-version":[{"id":100592,"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/pages\/68160\/revisions\/100592"}],"wp:attachment":[{"href":"https:\/\/tutar.be\/en\/wp-json\/wp\/v2\/media?parent=68160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}